top of page

FAQ

  • How do I order an item from you?
    On our website, select the gear you would like to rent and choose the date that you need them.
  • May I extend my rental?
    You may extend your rental if the item is not currently reserved for another customer. Please contact us by email, phone or WhatsApp to determine if your rental may be extended.
  • What if I have gear questions?
    At Cine Warehouse we take pride in our photographic knowledge and are always happy to help. Contact us with all your camera and lens questions.
  • Can I rent something I don't see on the website?
    ALL the gear we stock is on our website, but if you want to rent something you don’t see on the site, or inquire about future availability, contact us and we’ll see if we can make it happen.
  • What forms of payment does Cine Warehouse accept?
    Cine Warehouse accepts only bank transfers at the moment. We do not accept prepaid cards, cash, check, money orders, or COD.
  • Is Cine Warehouse gear in good condition?
    Our gear at Cine Warehouse is always in perfect working order when you receive it. When a rented item is returned to us, we clean, test and calibrate every item. Our technicians test every item before you rent them. If you ever receive an item that is not working or was damaged in shipment please contact us immediately.
  • Is signature required?
    Yes, signature is required upon delivery of all Cine Warehouse orders for security purposes.
  • I received a notification saying I should update the firmware on my gear. What should I do?
    Do not update the firmware. The update can cause malfunctions if not done properly, and we’d like you to get the most out of your rental. Our specialists will take care of it once the gear comes back to us.
  • What if I forget to send an accessory or item back in my box?
    Things happen. We get it. When we notice an item missing while checking the contents of a returned box, we charge the replacement value for the missing item to the card on file. We also send an email to let you know, and if you’re able to find the item,
  • Can’t find it here? Please contact us for more information.
    https://www.cinewarehouse.com/contact
bottom of page